I've learned a bit about 'tolerations' over the years and until yesterday, thought I had got them sorted. I had reduced my tolerance levels to irritants like dripping taps or an untidy office space, finding they were distracting and wearying and fixing the irritant the moment it first became obvious was the only way to go. Yet over the last three weeks I have tolerated extremely poor service from two service providers.

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I've done a lot of learning over the years, that has included formal tertiary studies as well as informal skills acquisitions. I've known for a while that there are always frustrations mixed with the joys of learning, but until relatively recently, I didn't realise there were a number of sequential stages to be gone through in the learning process. I've found too, that the stages can't be skipped, however much we'd like to do so.

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An often-heard coaching myth is that face to face coaching is the only way to work with clients. I say no, that isn't so, as other forms of coaching – over the telephone, through emails – are equally effective and valuable.    The principles of working with a client are the same no matter what format is used – setting the foundation through establishing a coaching agreement; co-creating the relationship, by establishing trust with the client and a coaching presence;

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I pride myself on my time management skills yet every now and again I find I temporarily fall off the time management wagon. My downfall is post-it notes. I love them, so much so that when I'm working away and think of something I must do on something else, I write it on a post-it note and stick it on the front of my printer. It is a good system until I reach the point when I can't see the printer,

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