The hardest thing for busy managers and business owners to do, I've found, is to give themselves the permission to take breaks from their workplace. For many, the work required to prepare for going on leave and the work they face when they return, make them question why they take leave at all. Yet, there is ultimately a cost to not stopping. Perspectives get lost, energy diminishes and work outcomes suffer. We kid ourselves we are productive yet the reality may be very different.
» Read more about: Rest, recreation and reflection required, management coach believes »
One issue that greatly disturbs me is hearing new through to very experienced managers speak of 'inheriting' a range of issues when they took up their roles. The inheritances typically, are majors, not minors, like numbers of poor performing staff, seriously dysfunctional teams, chronic under funding or a near complete lack of operating policies or systems. Typically too, managers found the issues were never discussed at interview but were uncovered within a short time as they went about their role.
» Read more about: Inheritances not necessarily good, personal management trainer says »
In the last three weeks I've had yet more reminders that customer service is almost non-existent in New Zealand. I'm saying this in the context of large service organisations (not retail) and small service providers (private sector) who don't respond to telephone messages or email requests for information. And the most astonishing thing is that when, after five or six attempts at contacting the people concerned, their response to not returning telephone messages or emails,
» Read more about: Customer service almost non-existent, management trainer believes »
What should people look for in a coach? I'm often asked this and my short answer is "a lot". The only way to find out about a coach is to ask a number of questions. Here's my first 10 questions: (1) How long have you been coaching? (2) How many hours of coach-specific training have you had? (3) What coaching credentials have you got? (4) What's your membership status with the International Coach Federation?
» Read more about: 10 questions to ask a personal, executive, management or business coach »