The STEER coaching model outlines a coaching process to follow when a manager’s role may require them to be both trainer and coach. The mnemonic STEER describes 6 steps in the coaching process: the S – refers to spot the training needs of staff and consider ways those needs could be met; the T – refers to tailor the training content and style to meet the needs of the individual. The E – refers to explain and demonstrate how the task should be done. The next E – refers to encourage the individual whilst they are learning and the R – refers to review their progress during and on the completion of their learning. I can’t help myself – I want to add an E – to endorse staff constantly, for their efforts… STEER or STEERE – either way, it’s a handy model to put in your coaching toolkit.