In the midst of managing the day to day operations of our department or business, we can often miss the subtle clues that tell us if everything is running as it should be. If we want to be proactive in terms of business health, we can conduct a mini review or audit of key areas on a regular basis to ensure our operating infrastructure is sound, any potential issues that could cause damage or distress are dealt to,

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A handy little feedback model to have in your management toolkit is the BEID approach. B=Behaviour, E=Evidence, I=Impact, D=Do. If, for example, we have a staff member who wasn’t performing as well as expected, the BEID model requires us to monitor behaviours, obtain evidence as to the performance levels, consider the impact the behaviours have on the individual concerned and the workplace, then do something about the performance gaps.

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In an article in a local magazine this week (St. Albans News, Christchurch, New Zealand, October 2008:7), lifestyle coach Peter Evans mentioned philosopher and scientist Alfred Korzybski who had said "The Map is not the Territory" and described how someone's interpretation of an event or object is simply that, an interpretation and not necessarily an accurate description of what actually is. Evans said everyone has their own beliefs or maps about who they are and where they’re going and noted that if the map is limited in terms of reference experiences and beliefs than people's thoughts and actions will be similarly limited.

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Just last week someone told me about a trades person who was well known in their trade as being too careful and particular about their work. The person spoken of really cared about what they did and ensured everything was completed by the book and to the highest possible standard. What amazed me was that the story teller (also a tradesperson) wasn't endorsing the actions of his colleague, but was dismissing them and suggesting it really wasn't the way to do things.

 » Read more about: Are low standards common? personal management trainer questions  »