Oftentimes, managers don't closely monitor the outcomes their staff are required to deliver. It happens easily enough: a full workload, lots of conflicting demands, running around like a headless chook – all things that may divert a manager's attention from ensuring the deliverables are delivered on time, every time. The problem with assuming that work is being done or ignoring the work that's due but very late, is that it signals to staff that deadlines don't mean much or the deliverables aren't that important either.
Month: February 2010
Keith Tyler-Smith, Project Manager (eLearning) for TANZ, speaks about online courses and the opportunities they present adult learners. 'Listen to Keith', 31.05 mins.
I work with self employed business owners and have discovered that all, at one stage or another, find the business of being in business, too much on occasions. This is because small business owners with no staff or one staff, find themselves being the Jill and Jacks of all trades – the cleaning, the administration, the strategic thinking and planning, the marketing person, the accounts person, the IT person, the you name it, they're it. It does get tough at times.
An area small, medium and large organisations often overlook when things are getting busy or difficult, is their infrastructure – their policies, procedures and systems; their company culture and climate; the way they talk to one another; view clients or colleagues. So often an organisation's infrastructure suits how things were when there was less staff, fewer clients or less operating complexity. Unless any organisational growth is recognised as a time to also check the infrastructure,
I've just read a thought provoking editorial from the editor of NZBusiness, Glenn Baker. In it, he talks of a concept from Jonar Nader, on how organisations can invigorate their business. One idea for continual business improvement was OPEX – standing for One Percent Excellence. The aim is to be one percent better than yesterday in all that you do, and eventually you'll have a healthy business. It's a simple concept and sounds eminently doable.