Staff in roles that deal with people in crisis or emergency situations receive specific training in how to de-escalate and manage difficult situations yet, can the same be said for others in ‘front line’ roles? For example, as a matter of course, do teachers, tutors at universities and polytechnics, social workers, probation officers, health professionals and receptionists get this training? I don’t believe they do, which in itself poses a real health and safety workplace issue.
Month: June 2013
To keep a close eye on things in your business, have a WRAP – a weekly review and action plan session.