Staff in roles that deal with people in crisis or emergency situations receive specific training in how to de-escalate and manage difficult situations yet, can the same be said for others in ‘front line’ roles? For example, as a matter of course, do teachers, tutors at universities and polytechnics, social workers, probation officers, health professionals and receptionists get this training? I don’t believe they do, which in itself poses a real health and safety workplace issue.

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