One small issue has made a big impression on me of late, and that was the lack of care taken with important documents, especially so contracts. I have seen contracts for service that had incorrect information in them and required the recipient of the contracts to point the errors out and ask they get altered. Errors may be made in documents however when some documentation requires cutting and pasting material from one source document into another, it requires the cutter/pasting person to proof-read their work and check that what should be in a document, is actually there and correct. Oftentimes, that doesn’t happen because of a pressured workplace and a high workload. The pity of it is that the recipient of incorrect documentation may be left wondering about the skill levels of the staff, their attention to details and the overall quality orientation of the organisation. Small things do matter.