I attended an excellent Emotional Intelligence & Neuroscience Masterclass last week, as part of the annual WBECS Coaching Summit. The speaker was Deiric McCann, and he shared the characteristics of managers and colleagues with well developed ’emotional intelligence’. They include: Demonstrate awareness of their own moods and emotions; makes others feel appreciated; is open and honest about their mistakes; makes ethical decisions; manages their emotions effectively in difficult situations; recognises other people’s hard work and achievements. He noted that when we are under threat, our cortisol levels rise and we become disengaged, closed and evasive. His final, important point: the way you show up determines the way people feel.