How to Develop a Ready Response Capability – without the need for a catastrophic event
Organisations in Christchurch have now moved out of their initial crisis response mode into business recovery and a ‘new' normal. This typically includes temporary accommodation, disrupted workplaces, cramped working conditions and longer commutes; extra or different demands, loss of staff and/or clients or records.
For some managers and staff in the early days of their initial crisis response, they made unexpected yet immensely valuable discoveries. That is, many of their pre-earthquake everyday policies and procedures and practices were impractical,