Reg Garters writes a regular column in The Press (Christchurch, NZ) and in his column May 1, 2010, (H2) entitled Reviews garner all feedback, he spoke of the acronym Denba, to help in doing performance appraisal interviews. He explained Denba means: Describe – the specific behaviours you observe; Effects – explain what effect behaviours have on others; Needs – tell a person what needs to be done to make a situation satisfactory; Benefits – give a clear statement of the benefits to the person,

 » Read more about: A simple feedback model for your toolkit, courtesy Garters  »

Now for a great story – it's great because it shows how easily businesses can lose business and their reputation without even trying. My friend's husband wanted to install a particular sort of heating system in their house. The product he wanted was around $10K all up, he wanted to install the heating as soon as possible and he phoned sixteen companies, explained his needs and asked them for a quote. They all promised they would be back in touch within the week.

 » Read more about: Who monitors staff and systems?  »

Here's a plea to those new to management roles or new at being a business owner. Do consider undertaking management courses and formal study to find out what you know already and what you don't know about management functions, managing staff, strategic thinking and planning and all the rest in-between. In the absence of knowledge about best management practices, we typically resort to role modelling the management practices and behaviours we have experienced ourselves. There is no guarantee that what we have experienced and adopt is good and if so,

 » Read more about: Management studies invaluable – have you considered them?  »

Contemplating quitting work, a project, a business or a business idea can be a valid and attractive option on occasions. It may be much easier to say than actually do, because by the time we think of exiting ourselves from something a huge amount of time, personal energy, or money has been invested. There's a fine line too, between not putting enough into something, putting just the right amount for the situation or completely going over the top and losing perspective completely.

 » Read more about: Quitting not easy option, personal management trainer believes  »

We can easily waste energy and time by attempting to do some tasks associated with another task, when we're in the midst of a priority task. We can be diverted when a thought pops into our mind about another piece of work and we then go and do something about it, rather than making a note about what we thought of, to come back to at a later time. It takes about 10-15 minutes to get the brain back into the first task when we divert ourselves from the main task in hand,

 » Read more about: Focus on one thing at a time, suggests management coach  »

Sometimes, out of the blue, we may find ourself experiencing a sudden loss of confidence. It may be triggered by specific events at work or people»s reactions to what we are doing or planning to do.  It»s a horrible state to be in however there are some steps we can take to get our equilibrium back: pinpoint the specific triggers that set us off; identify and acknowledge the feelings that have arisen; talk to a trusted colleague or friend about the state we are in and our perspective on what has happened;

 » Read more about: Loss of personal confidence can easily occur, Dwan &Associates says  »

It's easy to get into a state of doom and gloom when we are hit with countless reports of what's wrong in various markets, the economy, the cost of living, the affordability of this that and the other thing. And add an overlay of workplace realities – like another round of change, loss of staff or additional expectations on busy staff – then it isn't surprising that people may become negative and workplaces too. A negative work environment takes a fair while to develop and staff in these environments often adopt survival mechanisms i.e.

 » Read more about: Negative work environments damage, personal management trainer says  »

Collegial support is a simple thing in principle yet in practice, it's priceless. Every business owner and manager and employee needs support in the workplace and it can take many different forms, such as: a listening ear, a word of caution, an endorsement of an achievement, an acknowledgement of difficult times, the giving of resources, passing on referrals, lending a hand through a difficult time. A supportive workplace tends to be a happy workplace –

 » Read more about: Collegial support priceless, Dwan & Associates believe  »