I’ve read several articles of late that mentioned what was needed to climb the ladder of success. What struck me at the time was how often success was seen and measured by a vertical marker and rarely a horizontal one. Success is about achieving something you wish to attain or experience and it will mean different things to different people. Perhaps it’s time to ditch the traditional ladder notion of success and encourage and support individuals to define success in their own terms.

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The other day I saw a sign on the back of a large van that simply said: hurry slowly. It was apt, given the truck was on a busy, clogged street in Christchurch (NZ), one rich with road works, safety cones, one lane and many drivers wanting to be let into the traffic. Despite how keen all the drivers were to get somewhere in a hurry, they couldn’t. the situation was simply, as it was.

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Every day, in every way, we’re bombarded with information. While some of it comes in bite-size portions via tweets or texts, a fair amount comes from within the workplace, in moderate sized-morsels. And like any snack or meal, too much may not be a good thing. Information overload is fed by meeting minutes, reports or other documents loaded with corporate speak and padding – the going forward, push back, socialising the issues, back stories and other such gems –

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Staff in roles that deal with people in crisis or emergency situations receive specific training in how to de-escalate and manage difficult situations yet, can the same be said for others in ‘front line’ roles? For example, as a matter of course, do teachers, tutors at universities and polytechnics, social workers, probation officers, health professionals and receptionists get this training? I don’t believe they do, which in itself poses a real health and safety workplace issue.

 » Read more about: De-escalation training essential for many roles, says managment coach  »